ERIE outpaces industry average, earning top marks for value, convenience and people-first approach
Erie Insurance (ERIE) has ranked first in small business insurance customer satisfaction according to the J.D. Power 2025 U.S. Small Commercial Insurance Study. ERIE was 25 points above the industry average with a score of 723 and was the top insurer for providing a satisfying experience in small commercial lines.
The J.D. Power U.S. Small Commercial Insurance Study measured overall satisfaction across seven dimensions including trust, price for coverage, product/coverage offerings, ease of doing business, people, problem resolution and digital channels. ERIE ranked best in class for price for coverage, ease of doing business and people.
“We’re grateful to small business owners for their trust in Erie Insurance,” said Dave Russo, senior vice president for Commercial Products and Services. “This recognition demonstrates our focus on delivering clear value, making it easy to do business with us and showing up with people who care. For more than a century, ‘Above All in Service’ has guided our decisions, and it continues to drive our teams and independent agents to serve customers the right way, every day.”
The J.D. Power study, based on responses from 2,848 small commercial insurance customers, examined overall customer satisfaction among small commercial insurance customers with 50 or fewer employees.
Small business owners can learn more about business insurance that meets their needs by contacting an independent Erie Insurance agent in their community.